Privacy policy

Last updated: July 2026

LES KASTELIADES respects your privacy and is committed to protecting the personal information you provide when using this website or contacting us.

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This privacy policy explains what information we collect, why we collect it, how it is used and the rights available to you under applicable data-protection legislation, including the General Data Protection Regulation (GDPR).

The data controller is:
LES KASTELIADES SARL

Registered office:
Château de Simard
6 route de Louhans
71330 SimardFrance

Telephone: +33 685 675 559
Email: bonjour@kasteliades.com

When you contact us:
When you use our website contact form or contact us directly by email, we may collect:

• your name;

• your email address;

• your telephone number, if provided;

• the subject and content of your message; and

• any other information you choose to include.
   

Fields marked as required must be completed so that we can receive and respond to your enquiry.
 
When you submit a reservation request:
Reservation requests are submitted through a Google form hosted outside the Kasteliades website.
 
The information collected may include your contact details, preferred Château, requested dates, group composition and any other information you choose to provide in connection with your proposed stay.
 
When you visit the website:
Our website and analytics services may collect technical and usage information such as:

• your IP address;

• browser and device type;

• operating system;

• pages visited and actions taken;

• the date and time of your visit;

• the website or search engine that referred you to us;

• approximate geographical location; and

• cookie identifiers and consent preferences.
   

This information is collected through Wix, Wix Analytics, Google Analytics and cookies or similar technologies, subject to your cookie choices where consent is required.

We use personal information to:

• respond to general questions and messages;

• process and follow up reservation requests;

• communicate with you about a proposed or confirmed stay;

• prepare and administer reservations;

• maintain the security and proper operation of the website;

• understand how visitors use the website;

• improve the website and the information it provides; and

• comply with our legal, accounting and administrative obligations.

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We do not sell your personal information.

We do not use information submitted through our contact or reservation forms for unrelated marketing purposes unless you have specifically agreed to receive such communications.

Depending on the circumstances, we process your personal information on one or more of the following legal bases:

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Steps taken at your request before entering into a contract

This applies when you ask about availability, submit a reservation request or provide information needed to prepare a possible booking.

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Performance of a contract

This applies when processing is necessary to administer a confirmed reservation or provide the services you have booked.

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Legitimate interests

We may process information where reasonably necessary to respond to general enquiries, maintain our records, secure and operate the website or improve our services, provided that those interests do not override your rights and freedoms.

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Legal obligations

Certain information must be retained or processed to comply with accounting, tax and other legal requirements.

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Consent

Where required, we rely on your consent before placing non-essential cookies or using analytics technologies. You may withdraw or change that consent at any time through the website’s cookie settings.

Information submitted through the contact form is used only to read, manage and respond to your message and, where relevant, to take steps at your request in relation to a possible reservation.

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Messages sent directly by email are processed in the same way.

Please do not include confidential, financial or sensitive personal information in a general enquiry unless it is necessary for us to deal with your request.

The reservation request form is hosted by Google and opens on an external website. Information you enter in the form is made available to LES KASTELIADES so that we can assess and respond to your reservation request.

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Google may also process technical and usage information relating to your access to its services in accordance with its own privacy policy and terms. We encourage you to review Google’s privacy information before submitting the form.

We use Google Analytics and Wix Analytics to understand how the website is found and used. This may include information about visits, pages viewed, referral sources, devices, browsers and general visitor location.

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Analytics information helps us evaluate website performance and improve its structure and content.

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Where analytics requires the use of non-essential cookies or similar technologies, those tools are activated only after you have given your consent through the cookie banner.

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You can withdraw or change your consent at any time through the cookie settings available on the website. Further information about the cookies and analytics technologies used is provided in our Cookie policy.

Personal information may be accessed by:

• authorised members of the Kasteliades team;

• Wix, as website platform and hosting provider;

• Google, as provider of Google Forms and Google Analytics;

• email, IT and cloud-service providers used to operate our business;

• professional advisers, accountants or legal advisers where necessary; and

• public authorities where disclosure is required by law.

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Service providers receive only the information reasonably necessary to perform their services and are required to process it in accordance with applicable data-protection requirements.

Some of our service providers, including Wix and Google, operate internationally. Personal information may therefore be processed in countries outside France or the European Economic Area.

Where such transfers take place, they must be protected by an appropriate legal mechanism, such as an adequacy decision, standard contractual clauses approved by the European Commission or another safeguard recognised under applicable data-protection law.

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Further information about the safeguards used by Wix and Google is available in their respective privacy policies.

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected and to meet our legal obligations.

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As a general rule:

• general enquiries and reservation requests that do not result in a booking may be retained for up to three years after our last contact;

• reservation contracts and related commercial correspondence may be retained for up to five years after the end of the contractual relationship;

• invoices and other accounting records may be retained for ten years, as required by French law;

• security and technical logs are retained only for the period reasonably necessary to protect and operate the website; and

• Google Analytics user-level and event data is retained in accordance with our account settings and for no longer than fourteen months.

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Aggregated statistical information that no longer identifies an individual may be retained for longer.

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Information may also be retained for a longer period where this is necessary to establish, exercise or defend a legal claim or where retention is required by law.

Subject to the conditions provided by applicable law, you may have the right to:

• request access to the personal information we hold about you;

• request correction of inaccurate or incomplete information;

• request deletion of your information;

• request restriction of processing;

• object to processing based on our legitimate interests;

• receive certain information in a portable format;

• withdraw your consent at any time; and

• provide instructions concerning the use of your personal information after your death, where applicable under French law.

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Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

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To exercise your rights, contact us at:

bonjour@kasteliades.com

You may be asked to provide sufficient information to confirm your identity and help us locate the relevant data. We will respond within the period required by applicable law.

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You also have the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés — CNIL, the French data-protection authority.

We take reasonable organisational and technical measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or misuse.

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However, no method of transmitting or storing information online can be guaranteed to be completely secure.

We do not use personal information submitted through this website to make decisions based solely on automated processing that produce legal or similarly significant effects.

This website contains links to external websites and services.

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LES KASTELIADES is not responsible for the privacy practices or content of those external websites. Visitors should review the privacy information provided by the relevant third party before submitting personal information.

We may update this privacy policy to reflect changes to the website, our services or applicable legal requirements.

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The date shown at the top of the page indicates when the policy was last updated.

For questions 0he way we process personal information, please contact:

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LES KASTELIADES SARL

Château de Simard

6 route de Louhans

71330 Simard

France

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Telephone: +33 685 675 559

Email: bonjour@kasteliades.com